BORQ Professional is an online store that offers high-quality cosmetics, health, and beauty products. We are dedicated to providing products that enhance your beauty routine and overall well-being.

Placing an order is simple:

1. Browse our products on www.BORQ.in.
2. Select the product you wish to purchase and add it to your cart.
3. Proceed to checkout, fill in your shipping details, and choose your preferred payment method.
4. Confirm your order, and you’ll receive an order confirmation via email.

We accept the following payment methods:

• RazorPay (all major debit/credit cards, UPI, and wallets)
• Cash/Pay on Delivery (COD)

Currently, we only ship within India. We do not offer international shipping at this time.

• Standard Delivery: 5-7 business days after processing.
• Expedited Delivery: 2-3 business days after processing.

Delivery times may vary depending on your location and other factors.

Once your order is shipped, we will send you an email with the tracking details. You can use the tracking number to monitor the status of your delivery through the shipping provider’s website.

Yes, we accept returns within 10 days of purchase, provided that:

• The product is unused.
• The product is in its original packaging, as it was received. For detailed instructions on how to return a product, please check our Shipping and Refund Policy.

If you receive a product that is damaged or defective, please contact us immediately at customer.care@borq.in or +91 963 88 22011 with photos and details of the issue. We will arrange for a replacement or refund based on your preference.

You can cancel your order before it is shipped by contacting us at customer.care@borq.in or +91 963 88 22011. Once the order has been shipped, cancellations are no longer possible, but you can opt to return the product once it is delivered.

We strive to ensure timely deliveries, but there may be occasional delays due to factors beyond our control (e.g., courier issues, bad weather). If your order is delayed, we will notify you, and you can always contact our support team for updates.

Yes! We take your privacy and security seriously. Our website uses industry-standard encryption to protect your personal information and payments, and we only use trusted payment gateways like RazorPay

For any questions, concerns, or assistance, you can reach out to our customer support team via:

• Email: customer.care@borq.in
• Phone: +91 963 88 22011 We are available Monday to Saturday from 10 AM to 6 PM.

Yes, we frequently run promotions and discounts. Stay updated by subscribing to our newsletter or following us on social media to be the first to know about any special offers!